Peter Davies / 2 min read
Share:

Join Our Team: Junior Support Agent Position Open

 

We're excited to announce an opening for a Junior Support Agent to join our dynamic team! If you have a passion for providing top-notch technical support, excellent communication skills, and experience in a customer-facing role, we'd love to hear from you.

About the Role

As a Junior Support Agent, you'll be the first point of contact for our users, responding to inquiries, resolving technical issues, and providing exceptional customer service via our Zendesk support platform. This is a remote, full-time, 40 hours/week position, and we're looking for someone who can commit to working Monday through Friday.

Requirements:

  • Fluent in English
  • Previous experience in a customer-facing support role, ideally in a B2C more than a B2B environment.
  • Ability to work full-time (40 hours/week) and dedicate yourself to this role exclusively
  • Strong knowledge of Windows 10/11 environment, log collection, advanced configurations, and troubleshooting
  • Familiarity with Mac systems (virtual machines and Windows emulators) is valuable
  • Experience with Zendesk is a plus, but not required as we provide training
  • Excellent communication skills and patience when explaining technical issues
  • Ability to work independently and manage multiple tasks efficiently 

Your Responsibilities:

  • Respond to user inquiries via Zendesk, including technical issues, product questions, and troubleshooting
  • Conduct one-on-one screen shares with customers to resolve technical issues and collect necessary information from the user's PC for further analysis by our QA and/or Dev team.
  • Reproduce reported issues and write step-by-step reports for the development team
  • Patience and empathy with users, understanding their concerns and maintaining a friendly demeanor. Having provided technical support to those that are a little older and may not be tech-savvy is a plus.
  • Create articles on FAQs, new solutions, features, and topics related to trading and our products
  • Monitor and engage with users on our company's Discord server
  • Adhere to the company's established support process as directed by the CEO and Support Manager

 

How to Apply

If you're excited about this opportunity, please click HERE, fill out the form and upload your CV. We can't wait to hear from you!

One last thing, we usually get massive volumes of applications and unfortunately, we won't be able to reply to each one individually.

 

 

Leave a Reply

Copyright Jigsaw Trading © 2024

Futures and forex trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing ones’ financial security or life style. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results.

Testimonials appearing on this website may not be representative of other clients or customers and is not a guarantee of future performance or success.

Jigsaw Leaderboard
Note that the Jigsaw Leaderboard contains a mixture of SIM/Live Traders. For many traders, you can click by their name to see the trades along with the SIM/Live designation.

The following is a mandatory disclaimer for SIM Trading results:

HYPOTHETICAL PERFORMANCE RESULTS HAVE MANY INHERENT LIMITATIONS, SOME OF WHICH ARE DESCRIBED BELOW. NO REPRESENTATION IS BEING MADE THAT ANY ACCOUNT WILL OR IS LIKELY TO ACHIEVE PROFITS OR LOSSES SIMILAR TO THOSE SHOWN; IN FACT, THERE ARE FREQUENTLY SHARP DIFFERENCES BETWEEN HYPOTHETICAL PERFORMANCE RESULTS AND THE ACTUAL RESULTS SUBSEQUENTLY ACHIEVED BY ANY PARTICULAR TRADING PROGRAM. ONE OF THE LIMITATIONS OF HYPOTHETICAL PERFORMANCE RESULTS IS THAT THEY ARE GENERALLY PREPARED WITH THE BENEFIT OF HINDSIGHT. IN ADDITION, HYPOTHETICAL TRADING DOES NOT INVOLVE FINANCIAL RISK, AND NO HYPOTHETICAL TRADING RECORD CAN COMPLETELY ACCOUNT FOR THE IMPACT OF FINANCIAL RISK OF ACTUAL TRADING. FOR EXAMPLE, THE ABILITY TO WITHSTAND LOSSES OR TO ADHERE TO A PARTICULAR TRADING PROGRAM IN SPITE OF TRADING LOSSES ARE MATERIAL POINTS WHICH CAN ALSO ADVERSELY AFFECT ACTUAL TRADING RESULTS. THERE ARE NUMEROUS OTHER FACTORS RELATED TO THE MARKETS IN GENERAL OR TO THE IMPLEMENTATION OF ANY SPECIFIC TRADING PROGRAM WHICH CANNOT BE FULLY ACCOUNTED FOR IN THE PREPARATION OF HYPOTHETICAL PERFORMANCE RESULTS AND ALL WHICH CAN ADVERSELY AFFECT TRADING RESULTS.