Peter Davies / 1 min read

Share:

Jigsaw License Issue Update

All

As you know, we have received a new licensing module from our licensing provider.

Unfortunately it appears the new module has a glitch that will impact some customers. The issue is as follows:

1 - open Ninja + connect to feed 1

2 - open a workspace with Jigsaw tools on it (or make a new chart and add Jigsaw tools)

3 - connect to another feed.

At that point, the 2nd connection will fail. We are trying to resolve this but I think we will need input from the licensing company.

There are 2 workarounds

Workaround 1

Set all of your connections to auto-connect. This way, the connections will connect OK and the software will run fine. Note that connections will connect in alphabetical order. So if you use Kinetick & IB- rename your Kinetick feed "aKinetick" to get it to connect first.

Workaround 2

Connect to your connections and then open any workspaces with Jigsaw tools. Before closing Ninja, close the workspaces that contain Jigsaw tools before startup.

Once again, I apologize for this. Be assured that both myself and our smartest troubleshooter - Keng are working on this as a top priority and we aren't sleeping until it's fixed.

Best regards

Pete

Futures and forex trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing ones’ financial security or life style. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results.

Testimonials appearing on this website may not be representative of other clients or customers and is not a guarantee of future performance or success.

Jigsaw Leaderboard
Note that the Jigsaw Leaderboard contains a mixture of SIM/Live Traders. For many traders, you can click by their name to see the trades along with the SIM/Live designation.

The following is a mandatory disclaimer for SIM Trading results:

HYPOTHETICAL PERFORMANCE RESULTS HAVE MANY INHERENT LIMITATIONS, SOME OF WHICH ARE DESCRIBED BELOW. NO REPRESENTATION IS BEING MADE THAT ANY ACCOUNT WILL OR IS LIKELY TO ACHIEVE PROFITS OR LOSSES SIMILAR TO THOSE SHOWN; IN FACT, THERE ARE FREQUENTLY SHARP DIFFERENCES BETWEEN HYPOTHETICAL PERFORMANCE RESULTS AND THE ACTUAL RESULTS SUBSEQUENTLY ACHIEVED BY ANY PARTICULAR TRADING PROGRAM. ONE OF THE LIMITATIONS OF HYPOTHETICAL PERFORMANCE RESULTS IS THAT THEY ARE GENERALLY PREPARED WITH THE BENEFIT OF HINDSIGHT. IN ADDITION, HYPOTHETICAL TRADING DOES NOT INVOLVE FINANCIAL RISK, AND NO HYPOTHETICAL TRADING RECORD CAN COMPLETELY ACCOUNT FOR THE IMPACT OF FINANCIAL RISK OF ACTUAL TRADING. FOR EXAMPLE, THE ABILITY TO WITHSTAND LOSSES OR TO ADHERE TO A PARTICULAR TRADING PROGRAM IN SPITE OF TRADING LOSSES ARE MATERIAL POINTS WHICH CAN ALSO ADVERSELY AFFECT ACTUAL TRADING RESULTS. THERE ARE NUMEROUS OTHER FACTORS RELATED TO THE MARKETS IN GENERAL OR TO THE IMPLEMENTATION OF ANY SPECIFIC TRADING PROGRAM WHICH CANNOT BE FULLY ACCOUNTED FOR IN THE PREPARATION OF HYPOTHETICAL PERFORMANCE RESULTS AND ALL WHICH CAN ADVERSELY AFFECT TRADING RESULTS.